FAQ
Welcome to our FAQ! Here, we answer all your questions about our dog and cat collars, harnesses, and leashes: size selection, maintenance, safety, and much more!
What materials do you use for your collars, harnesses, and leashes?
We select durable, hypoallergenic materials to ensure the comfort and safety of your pet. Our products are tested for strength to guarantee a long lifespan.
How do I choose the right size for my dog or cat?
Each product includes a detailed size chart. Measure your pet's neck (for collars) or chest girth (for harnesses) and compare it with our chart. If in doubt, choose the larger size for added comfort and safety.
My pet isn’t used to wearing a collar or harness, how can I help them adjust?
Introduce the collar or harness gradually. Let your pet sniff it first, then have them wear it for a few minutes a day, rewarding them. Increase the duration progressively.
Are your leashes compatible with all collars and harnesses?
Yes, our leashes come with standard clips compatible with all the collars and harnesses sold in our store. We also ensure an optimal grip for ease of use.
How do I maintain and clean my collar, harness, or leash?
Wash fabric collars and harnesses with warm water and mild soap. For leather models, use a damp cloth and appropriate care products. Let them air dry, and avoid machine washing or tumble drying.
Are your products suitable for pets with sensitive skin?
Yes, our materials are hypoallergenic and designed to minimize irritation, ensuring maximum comfort even for pets with sensitive skin.
Do you offer reflective collars and harnesses for better visibility at night?
Yes, we offer a range of reflective collars, harnesses, and leashes to ensure your pet is visible during nighttime activities.
What are your delivery times and return policies?
We ship within 24 to 72 hours. Delivery typically takes 8 to 14 business days. You have 30 days after receipt to return an unused product in its original packaging.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) and PayPal. All transactions are secured with SSL encryption.
Are your products environmentally friendly?
Yes, we prioritize eco-friendly and durable materials from manufacturers who adhere to standards that promote responsible production, minimizing our environmental impact.
Can I use a harness to walk my cat outdoors?
Yes, our harnesses are designed for safety and comfort during outdoor walks. Be sure to choose the correct size and gradually get your cat used to it.
Do your collars allow me to attach an ID tag?
Yes, all of our collars have a sturdy ring for attaching an ID tag or bell.
Are your collars and harnesses suitable for puppies and kittens?
Yes, we offer collars and harnesses specifically designed for puppies and kittens, made from lightweight, adjustable materials to accommodate their growth safely.
How do I know if the harness is properly fitted?
A properly fitted harness should allow you to slide two fingers between the strap and your pet's body. It should neither be too tight nor too loose to avoid chafing or escape.
How can I contact you if I have a question?
Our customer service is available via our online form or email. We’ll be happy to assist you!