Return and Refund Poiicy
Returns
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, you must present a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
In certain cases, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delayed or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info.petyourbest@gmail.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info.petyourbest@gmail.com and send your item to: 37 Rue du Centre, Mortgage-SUR-Sèvre, 85, 85290, France.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift giver, and they will know that you returned your item.
Shipping To return your product, you should mail it to: 37 Rue du Centre, Mortgage-SUR-Sèvre, 85, 85290, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: I've tried to keep the translation as close to the original French as possible while maintaining clarity and readability in English. If you have any specific questions about certain phrases or terms, feel free to ask.